"I went in and said, I'm sorry, I'm quitting. Later, he got promoted to lead a team on the phones, "which was somehow way worse than being on the phones," Laidlaw told me last March, the day after his star turn at the Game Developers Conference in San Francisco. When Laidlaw first joined Bell's call centre, he worked the phones. Laidlaw was used to answering the phone at the time he was working at Bell, Canada's largest telecommunications company, in the province of Ontario. He even remembers the date he answered the phone and found out he had got the job: 23rd December 2002. Mike Laidlaw can still remember his first day at BioWare, even though it was over 15 years ago.
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